TERMS & CONDITIONS
CUSTOMER CARE
Customer Care
We value your satisfaction and are here to assist you with any questions or concerns. Explore our resources and feel free to reach out for personalized support.
Contact Us
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WhatsApp: Reach us directly at 0107020695 for quick assistance.
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Email: Send us an email at nursyahira7452@gmail.com for detailed inquiries.
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Operating Hours: Everyday, 9 AM - 6 PM.
Frequently Asked Questions (FAQs)
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Orders: How to place, track, or modify an order ?
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Placing an Order
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Browse our website and select the products you love.
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Add items to your cart by clicking the “Add to Cart” button.
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Once you’re ready, go to your cart and click “Checkout”.
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Fill in your shipping details, choose your payment method, and confirm your order.
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You’ll receive a confirmation email with your order details.
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Tracking an Order
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Once your order is shipped, you’ll receive an email or WhatsApp message with a tracking number.
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Click on the link provided or visit our Order Tracking page on the website.
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Enter your tracking number to check your order’s status in real time.
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Modifying an Order
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Contact us immediately via WhatsApp at 0107020695 or email at [yourbusiness@email.com].
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Modifications can only be made if your order has not been shipped.
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Provide your order number and the changes you'd like to make (e.g., item quantity, delivery address).
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We’ll confirm the changes or let you know if they’re not possible.
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Payments: Available methods and troubleshooting payment issues.
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Shipping: Delivery times, costs, and tracking details.
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Returns & Refunds: Policies and steps for initiating returns.
PRIVACY & SAFETY
This Privacy Policy (“Policy”) describes how Syeerajan Empire (TOG & SYEERA EMPIRE) , its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Syeerajan Empire (TOG & SYEERA EMPIRE), “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Syeerajan Empire (TOG & SYEERA EMPIRE) Websites (including all mobile applications and websites operated by Syeerajan Empire (TOG & SYEERA EMPIRE). (respectively “Apps” and “Websites”), products, features and other services globally (collectively, “Services”).
This Policy applies to our customers, agents, vendors, suppliers, partners (such as referral and business partners) and also service providers (collectively “you”, “your” or “yours”)
“Personal Data” is any information which can be used to identify you or from which you are
identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued
identification numbers, biometric data, race, date of birth, marital status, religion, health information, address and phone number.
WHOLESALE INQUIRIES
If you’re interested in bulk purchases, please contact us via WhatsApp at 0107020695 for special pricing.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Atome
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Offline Payments